Question 1

I do not want my pet’s cremains returned and my vet said they would handle the disposition.  How do I know my pet will not be sent to the landfill?

Accepted Answer

Unfortunately and sadly enough, in many states including Louisiana, pets and their mortal remains are classified as waste. Most owners would not want their pets’ bodies to be handled with commercial refuse and classified as waste along with road-kill, livestock and animal medical waste. You must ask your veterinarian or pet crematory how they will dispose of your pet if you do not wish to have their cremated remains returned to ensure they will not be sent to the landfill.

Question 2

What kinds of animals can be cremated?

Accepted Answer

In general, small animals, such as cats, dogs, rabbits, snakes, birds, ferrets, lizards, goats and pot belly pigs can be cremated. In some cases we can handle larger animals, however, we can not cremate horses.

Our prices are are one flat rate regardless of your pet's weight. Private Cremations begin at $200 and Communal Cremations begin at $100. If you have any questions, please call Heaven’s Pets at 504-482-PETS (7387).

Question 3

Can live pets attend the memorial service?

Accepted Answer

Yes, all pets are welcome to attend memorial services.

Question 4

Does Heaven’s Pets at Lake Lawn Metairie offer taxidermy services?

Accepted Answer

No, Heaven’s Pets does not offer taxidermy services.

Question 5

Are pet caskets available for purchase?

Accepted Answer

Yes, Heaven’s Pets at Lake Lawn Metairie can assist in the ordering of pet caskets.

Question 6

When and where does Heaven’s Pets at Lake Lawn Metairie hold pet grief counseling sessions?

Accepted Answer

Heaven’s Pets grief counseling sessions are held on the second Tuesday of every month. These sessions are held at Heaven’s Pets at Lake Lawn Metairie and virtually from 7 to 8:15 p.m. and are complimentary to anyone who has lost a pet. It is recommended that if you are interested in a counseling session to please call 504-482-PETS (7387) or email info@heavenspets.com and make a reservation.

Question 7

What is an ossuary?

Accepted Answer

An ossuary is an underground repository for the placement of privately cremated remains.

Question 8

Will pet burials be allowed on the grounds of Metairie Cemetery?

Accepted Answer

Whole body pet burials will not be allowed anywhere on the grounds of Lake Lawn Metairie Cemetery. Cemetery regulations prohibit whole body animals from being interred in any area dedicated for the interment of human remains. However, pet cremains may be interred in one of our columbarium’s or memorial curbing of our Memorial Gardens.

Question 9

Can pet cremated remains be buried with a pet owner or family member?

Accepted Answer

Cemetery regulations prohibit pet cremated remains from being buried with a pet owner or family member.

Question 10

How is placing pet cremated remains in the ossuary allowed if pets cannot be buried in the cemetery?

Accepted Answer

The area to be used for the Heaven’s Pets at Lake Lawn Metairie business has not been dedicated for the burial of human remains; therefore, the placement of cremated pet remains into the ossuary is permitted.

Question 11

What are the methods of payment?

Accepted Answer

Cash, Care Credit and all major credit cards are accepted methods of payment.

Question 12

What is Heaven’s Pets at Lake Lawn Metairie?

Accepted Answer

Heaven’s Pets at Lake Lawn Metairie is a pet cremation and bereavement center, providing total pet death care services and products. Heaven’s Pets is a joint venture between Heaven’s Pets, LLC and Lake Lawn Metairie Cemeteries.

Question 13

Where is Heaven’s Pets at Lake Lawn Metairie located and what does the facility include?

Accepted Answer

Heaven’s Pets at Lake Lawn Metairie is located on the historic and serene grounds of Lake Lawn Metairie Cemetery in New Orleans. The 5000-square-foot facility is solely dedicated to the caring of pets and features an on-site pet crematory, grief counseling and viewing rooms for pet owners. Adjacent to the facility is a lovely Memorial Garden where pet owners can pay tribute to their beloved pet.

Question 14

What do you do when a pet’s death occurs?

Accepted Answer

When a pet’s death occurs, ask your veterinarian or emergency clinic for Heaven’s Pets and call 504-482-PETS (7387). Read more about what to do when your pet dies »

Question 15

What services and products does Heaven’s Pets at Lake Lawn Metairie offer?

Accepted Answer

Heaven’s Pets at Lake Lawn Metairie is here to care for not only your pet, but for your entire family by offering Private and Communal cremations, transportation of your pet’s remains, a wide selection of urns, keepsakes, prints, complimentary grief resources and permanent memorialization.

Question 16

Can pet cremations and services be prearranged?

Accepted Answer

Yes. Heaven’s Pets will gladly prearrange your pet’s cremation and any accompanying services. We understand that this is a difficult time and are here to make it a little easier. Simply come by, call our office or visit our pre-planning section any time and we can take care of making the necessary arrangements. Then when your pet passes, ask for Heaven’s Pets.

Question 17

How do I get my pet to Heaven’s Pets?

Accepted Answer

You may choose to transport your pet to Heaven’s Pets on your own, or Heaven’s Pets at Lake Lawn Metairie will pick up your pet from your veterinarian or emergency clinic. Simply ask for Heaven’s Pets and call504-482-PETS (7387).

Question 18

What is the difference between a private and a communal cremation?

Accepted Answer

A private cremation involves the cremation of one pet. Your pet will be cremated ALONE and not with any other pets or separations in the cremation chamber. Your pet’s cremains will be returned to you.

A communal cremation involves the cremation of multiple, unrelated pets. Your pet’s cremains will not be returned to you, and will be respectfully scattered in our Memorial Garden.

Question 19

How do pet owners know they are getting their pets’ cremated remains?

Accepted Answer

Each step of a Private Cremation includes an identification process called tagging and logging that ensures the identity of the pet. This process begins once we receive your pet and follows them throughout the entire cremation process. We utilize the same identification system that is used for human cremation.

Question 20

The pet parent chooses a private cremation, but does not want the cremated remains.  What happens to the ashes?

Accepted Answer

Heaven's Pets at Lake Lawn Metairie will lovingly scatter the ashes on the serene grounds of their memorial gardens.

Question 21

What happens to a pet’s cremated remains if the client does not pick them up?

Accepted Answer

Heaven’s Pets will hold cremated remains for a maximum of one year. Once that time elapses, Heaven’s Pets reserves the right to respectfully scatter the ashes on the grounds of our beautiful memorial gardens.

Frequently Asked Questions